We have no minimum order value.
All orders above £100 (excluding VAT) qualify for free delivery. Orders below £100 will be subject to a carriage charge of £6.99+VAT. *** PLEASE NOTE *** This only applies to orders delivered to mainland UK, excluding the Highlands and Islands of Scotland, Channel Islands, Isle of Man and Northern Ireland (please enquire for delivery to these areas).
Orders placed Monday - Friday (excluding public holidays) before 1.00 pm will usually be despatched the same day for delivery the next working day. However, due to third party carriers being out of our control, no guarantee can be given - but rest assured, we will do our best.
Some bulkier items, e.g. bubble wrap, sometimes incur additional carriage charges, and we reserve the right to charge extra in these circumstances. We will always discuss any extra costs with you before dispatch.
Suppose no one is available to receive the delivery. In that case, the courier will leave a card asking you to telephone to arrange a redelivery or for you to collect from their nearest local depot. If the carrier encounters difficulty in delivery, we reserve the right to pass on any charges they may make.
Please inspect the parcel upon delivery and note any damage or shortage on the delivery note if possible. Please inform us of damaged or faulty goods within 48 hours of receipt.
Goods will not usually be delivered without a signature, and you become responsible for the goods upon delivery to you or your agent.
And finally... if something isn't to your liking and we can do something about it, rest assured - we will
We currently accept Visa, Mastercard credit & debit cards. All transactions are shown in £ sterling by default and are charged in UK £ sterling against your credit/debit card.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and are exclusive of UK sales tax (VAT) at the current rate. If your order is dispatched to a destination outside the European Community (EC) or one of the Channel Islands, your sales tax will be zero. If your order is to an EC member state, the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock. If this is the case, you will be notified before dispatch of any goods and offered either a 'partial fulfilment' of your order, amendment, or cancellation. We will complete orders in full once we receive the remaining items, and these will be dispatched free of charge.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 2:30 pm will, subject to availability, be dispatched on the following day. Those orders received after 1:30 pm will be dispatched on the day after the next day. On dispatch, we will send you a notification email alerting you. We regret that we cannot guarantee a particular time of day.
We only supply quality products and gladly refund or exchange any item that fails to meet your expectations. Simply, return the goods within seven days of receipt in a re-saleable condition together with the original invoice. Returns must be made at your risk and cost. However, faulty or wrongly supplied goods will be replaced or refunded (at the customers choice), and any return carriage charges incurred will be refunded. We always strive to look after our customers - so you can rest assured of Quality, Value & Service.
The images on our website are, in most cases, provided by the product supplier(s), and they are for illustration purposes only. The actual product may vary from that show against a listing. If you are unsure about anything shown, don't hesitate to get in touch with us. We are always happy to advise and clarify any information for you.